About Us
“Our caregiver became like family—always there with a smile and a listening ear. They treated us with dignity and respect.”
Meet our administrative staff
Rachel with daughter Kailey
Rachel Galdino, MSN, PNP-PC
OWNER, EXECUTIVE DIRECTOR
Rachel is the owner of EHH. She is also the parent of a special needs child and understands the importance of respite care as well as having that dependable and trustworthy person to provide these services. Rachel created this agency with the heart of a parent as well as the knowledge of a provider so that her agency can stand out in providing that personable relationship with families in the state of MS. Rachel has 20 years of experience in Pediatric Intensive Care, Neonatal Intensive Care, Pediatric Emergency Services, Pediatric Primary Care, and Labor and Delivery. She graduated from the University of AR for Medical Sciences with her Bachelors of Nursing, and received her Masters of Science in Nursing from Maryville University in Dec 2022 as a Pediatric Nurse Practitioner.
Rachel is an enthusiastic and involved member of the community serving as a Life Member of the JA of McComb, where she champions the needs of underserved and special needs children and adults. She plays a big part in making “Camp Sunshine”, a special needs camp held every year in July, a success. She also serves as the President of the ARC for the Southwest MS Chapter. Through her role in the ARC, Rachel works with their parent organization to advocate for the rights of individuals of all ages with cognitive, intellectual, and developmental disabilities along with their families. Through her role, Rachel works to foster a supportive and inclusive community, encouraging active participation and citizenship for everyone.
EHH has partnered as a provider with the MS Association of IDD providers so that we can be actively involved in state legislation and have a good-standing relationship with the Dept of Mental Health. Embracing Hearts Healthcare takes an active part in advocating for individuals and families in the state of MS and provide excellence in care.
Shannon Potter - HR Administrator
Shannon oversees the management of all employee records and serves as our HR Coordinator, bringing a wealth of personal and professional experience to the role. A proud resident of Brookhaven, Shannon is a mother of four and one grandchild.
Shannon’s youngest child has Intellectual Disability, Severe Regressive Autism, and Epilepsy, giving her a deep understanding of the challenges faced by families of individuals with special needs. Her empathy and commitment shine through in her work, as she strives to ensure every family she interacts with feels heard, valued, and supported.
Beyond her role with us, Shannon is the founder and Board President of The iCARE Foundation, a nonprofit organization dedicated to supporting individuals with special needs, their families, and caregivers. Embracing Hearts Healthcare proudly partners with The iCARE Foundation to further its mission.
In her spare time, Shannon runs a Facebook blog titled The Adventures of Carter Knox, where she shares the joys and challenges of raising a child with special needs. Through her blog, she hopes to educate and inspire others by sharing her family’s journey.
Stephanie Spence - Executive Administrator
Stephanie serves as the Executive Administrator for Embracing Hearts Healthcare (EHH). With an associate’s degree in Business, she ensures seamless administrative support. As a dedicated mother of a child with special needs, Stephanie brings a personal passion to her role, working tirelessly to meet the needs of the families EHH serves. Her commitment to fostering a supportive and compassionate environment drives her daily efforts.
Melanie Huber - QA/QC Officer
Melanie Huber is a healthcare professional with more than 24 years of experience across a variety of healthcare settings. Throughout her career, she has fostered meaningful relationships with individuals, families, and healthcare teams.
As part of the Embracing Hearts Healthcare team, Melanie oversees Quality and Compliance initiatives while monitoring staff training and continuing education programs. Melanie is excited to be part of the vision of Embracing Hearts Healthcare and finds great fulfillment in serving a special and diverse population through meaningful work that positively impacts individuals, families, and the community.
Outside of her professional responsibilities, Melanie is the proud wife of an Army veteran, mother of three adult children, and grandmother to five grandchildren. Melanie is passionate about natural health and wellness and enjoys encouraging others on their journey toward healthier living. She is actively involved in ministry through her church, where she serves and supports her faith community. In her free time, she enjoys thrift shopping.
Her commitment to faith, family, service, and lifelong learning shapes both her personal and professional life.
Victoria Holmes - Office Assistant
I am a dedicated Healthcare Office Assistant with more than 8 years of experience supporting medical teams and enhancing patient experiences. I take pride in creating organized, efficient office environments, building positive relationships with patients and colleagues, and ensuring daily operations run smoothly. My passion for healthcare, strong communication skills, and commitment to excellence allow me to make a meaningful contribution to the teams and communities I serve.
Melissa Martin - HR Coordinator
Melissa Martin is a devoted mother of five and a passionate advocate for helping others. She earned her Bachelor's Degree in Social Work from Delta State University and has dedicated much of her career to serving individuals and families in need. Melissa has a special place in her heart for individuals with special needs and has spent years supporting, encouraging, and empowering people to reach their fullest potential.
She is very excited to be our new HR Coordinator and is exited to see where this position leads her! In her free time she enjoys supporting her children's activities, swimming, shopping and going to the beach.
Robin Jackson - Service Note Coordinator
Robin Jackson serves as the Service Note Coordinator for Embracing Hearts Healthcare. She is a skilled LPN who has had her license for 32 years. She has the privilege of providing care to a Special Needs adult who she has cared for for 12.5 years.
Robin is married to Michael Jackson, who is able to perform the moonwalk on a pair of Roller skates. Together they have 8 children, and she is "Osh" to 10 grandchildren, along with many others.
Osh believes everyone is Fearfully and Wonderfully made. Psalm 139:14